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Junction

Customer Success Manager

Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “EDT / EST (US East Coast only)”
Apply on Junction's site ↗

Opens the employer's official application page.

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About this role

Junction is hiring for a Customer Success Manager role (full-time). See the official posting for full details.

Requirements

  • High agency: You don’t wait to be told what needs doing. You spot problems, form a view, and act. You have examples of things you went after in a previous role that nobody asked you to do.
  • Commercial confidence: You’re comfortable having pricing and renewal conversations directly. You know how to make the case for value, push on upsell opportunities, and hold a number without hiding behind ‘I’ll loop in s…
  • Adaptability: You read the room quickly and flex your approach. A technical founder and a VP of operations need completely different conversations, and you know how to have both.
  • Technical curiosity: You’ve worked with a technical product – APIs, developer tools, data platforms, or similar – and you actually enjoyed getting into how it works. You have a method for learning things you don’t under…
  • CS experience: 3–6 years owning accounts end-to-end. You’ve managed 20–50 accounts at a time and know how to stay on top of them without things slipping.
  • Early-stage background: You’ve worked at a Seed through Series C company. Things were ambiguous, processes were still being built, and that energized you rather than frustrated you.
  • Bring a point of view on how AI tools can make CS work faster and smarter — we have budget and appetite to build this into how the team operates.

Summarized from the employer's posting — check the full posting for every requirement.