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Jump App

Product Specialist

Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “Hybrid - Draper UT”
Apply on Jump App's site ↗

Opens the employer's official application page.

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About this role

Jump App is hiring for a Product Specialist role (full-time). See the official posting for full details.

Requirements

  • Help manage the high-velocity, high-volume Jump Help Desk – a chat interface powered by Intercom.
  • Serve as a representative of Jump by responding quickly and professionally to our customers’ requests. (Our customers are financial advisors.)
  • Debug and resolve some customer issues live over Zoom calls.
  • Leave our customers feeling delighted with your interactions.
  • Be a Jump expert and constantly educate users on how to get the most out of Jump’s features.
  • Note customers’ feature requests and recurring issues, and highlight those for the product and engineering teams.
  • Help establish Jump as the category leader, trusted and loved by customers.
  • Help build Jump into a career-making, exceptional place to work.

Summarized from the employer's posting — check the full posting for every requirement.