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Join9Am

Director, Customer Success

Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “United States”
Apply on Join9Am's site ↗

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About this role

Join9Am is hiring for a Director, Customer Success role (full-time). See the official posting for full details.

Requirements

  • 5+ years of experience in Customer Success, Account Management, or another customer-facing leadership function.
  • 3+ years directly managing and developing Customer Success Managers or other customer-facing individual contributors.
  • Demonstrated success building high-performing teams through coaching, performance management, and leadership development.
  • Experience designing or improving Customer Success operations, including scalable processes, playbooks, metrics, and operational workflows.
  • Strong business acumen and an analytical mindset, with the ability to use customer and operational data to drive decisions.
  • Excellent communication skills and executive presence, with the ability to build trusted relationships internally and externally.
  • Proven ability to influence cross-functional teams without direct authority.
  • Experience working in a fast-paced, high-growth environment.

Summarized from the employer's posting — check the full posting for every requirement.