Who can apply: Only open to applicants in: Arizona.
Location as listed by the employer: “Remote; Tempe, AZ”
Apply on Oscar Health's site ↗
Opens the employer's official application page.
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About this role
Oscar Health is hiring for a Senior Director, Member and Provider Services role. See the official posting for full details.
Requirements
- 12+ years of experience leading large-scale, high-volume contact center or customer operations, including accountability for multi-channel service delivery and business performance.
- 8+ years leading leaders and coaching and developing teams in complex, performance-driven operations.
- Experience leading contact center operations and building high-engagement, high-accountability cultures across remote or geographically distributed teams.
- Demonstrated success delivering superior contact center performance across service level, accessibility, quality, accuracy, resolution, productivity, and cost.
- Proven ability to translate data, customer insights, technology capabilities, and workforce needs into strategic operating plans and scalable improvements.
- Strong executive presence and ability to influence cross-functional leaders, external partners, and enterprise decisions without direct authority.
Summarized from the employer's posting — check the full posting for every requirement.
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