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Incident

Commercial Customer Success Manager

Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “San Francisco”
Apply on Incident's site ↗

Opens the employer's official application page.

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About this role

Incident is hiring for a Commercial Customer Success Manager role (full-time). See the official posting for full details.

Requirements

  • You've carried a book of 40 to 100+ accounts and worked out how to be present across all of them without going quiet on half.
  • You've sold to, or supported, technical people, whether that's engineering teams, on-call rotations or developer tools. You can hold your own in a technical conversation without needing to escalate every one of them.
  • You've got commercial instincts. You spot the account that's about to double, you know what a growth signal looks like, and you know how to steer a renewal to a good outcome.
  • You know what scaled CS looks like when it's done well. Playbooks, one-to-many programs, AI-assisted workflows. You don't need to have built them from scratch, but you've worked around them enough to have opinions on wh…
  • Half-built process doesn't rattle you. You'd rather fix the documentation than complain about it.
  • You actually like being in a room with customers, and you'll get on a plane for the right one.

Summarized from the employer's posting — check the full posting for every requirement.