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Incident

Enterprise Customer Success Manager

Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “San Francisco”
Apply on Incident's site ↗

Opens the employer's official application page.

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About this role

Incident is hiring for a Enterprise Customer Success Manager role (full-time). See the official posting for full details.

Requirements

  • You've carried a book of enterprise accounts, the kind where you know the org chart, the politics and the three teams who haven't adopted yet, not just the person who signed.
  • You've sold to, or supported, technical people, whether that's engineering teams, on-call rotations or developer tools. You can hold your own in a technical conversation without needing to escalate every one of them.
  • You've got commercial instincts. You spot the account that's about to double, you know what a risk signal looks like early, and you know when to pull your AE in.
  • You've run onboarding for organisations where adoption had to be won team by team, and you've got the scar tissue to prove it.
  • You know what enterprise CS looks like when it's done well. Exec relationships that survive a bad quarter, reviews people actually want to attend, AI-assisted workflows that give you back time. You don't need to have bu…
  • Half-built process doesn't rattle you. You'd rather fix the documentation than complain about it.
  • You actually like being in a room with customers, and you'll get on a plane for the right one.

Summarized from the employer's posting — check the full posting for every requirement.