Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “San Francisco”
Apply on Honeybook's site ↗
Opens the employer's official application page.
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About this role
Honeybook is hiring for a Customer Support Specialist, Tier 3 role (full-time). See the official posting for full details.
Requirements
- 3+ years or equivalent experience in a customer support/customer service role, with at least 1 year of experience in a technical support role providing email, chat, and phone support
- Excellent written and verbal communication skills with the ability to break down complex concepts and articulate them effectively and in a friendly manner
- Strong attention to detail and highly organized
- Strong sense of ownership
- Experience in project/program management
- Patience, resilience, customer intuition, and grace under pressure
- Experience successfully resolving high-touch escalations
- Product-centered curiosity. We want a teammate that is determined to constantly improve HoneyBook and loves working with the Product and Engineering team
Summarized from the employer's posting — check the full posting for every requirement.
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