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Hinge Health

Support Knowledge Manager

Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “San Francisco-HQ”
Apply on Hinge Health's site ↗

Opens the employer's official application page.

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About this role

Hinge Health is hiring for a Support Knowledge Manager role (full-time). See the official posting for full details.

Requirements

  • You are an information architect who enjoys designing clear structures, ownership models, and content lifecycles.
  • You are a strong writer and editor who can turn complex information into clear, practical guidance.
  • You are an operator who can lead at all levels, make progress in ambiguity, and build workflows and processes that others can adopt.
  • You are a collaborative partner who can influence across teams and build trust without relying on formal authority.
  • You are curious, pragmatic, and motivated by improving the experience for members and the teams who support them.
  • 3+ years of experience owning or managing knowledge, content, documentation, ideally for a support operations, customer service, or similar customer-facing department. Comfortable using content health and support data t…
  • Experience managing content for multiple audiences and formats, such as internal support guidance, help center articles, process or policy documentation, and internal- and external-facing product guides.
  • Hands-on experience administering a knowledge base or content repository. Experience with tools such as Zendesk Guide, Salesforce Knowledge, Intercom, Confluence, Guru, or a comparable platform is valuable.

Summarized from the employer's posting — check the full posting for every requirement.