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Higharc

Client Strategy Manager

Who can apply: Only open to applicants in: North Carolina, Texas.
Location as listed by the employer: “Remote (Austin, TX); Remote (Durham, NC)”
Apply on Higharc's site ↗

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About this role

Higharc is hiring for a Client Strategy Manager role (full-time). See the official posting for full details.

Requirements

  • 5+ years in client success, implementation leadership, enterprise account management, consulting, solutions, or program leadership, with direct ownership of complex, high-value customers or transformation programs
  • Strong executive communication skills and the ability to independently influence senior customer stakeholders
  • Experience in residential homebuilding, construction technology, AEC, manufacturing, ERP, or other operationally complex industries
  • Excellent judgment in diagnosing customer risk, adoption friction, stakeholder misalignment, and organizational blockers
  • Strong consultative and cross-functional leadership instincts — you can challenge customers respectfully when legacy assumptions limit value, and lead across implementation, product, engineering, sales, support, and exe…
  • Comfort using data, customer health signals, and AI-enabled tools to understand account health and adoption progress
  • The ability to synthesize project details into an accurate account narrative without owning every administrative detail
  • Willingness to travel 25%, with occasional fluctuations during customer launch periods

Summarized from the employer's posting — check the full posting for every requirement.