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Hercules

Technical Customer Support Engineer, North America

Utah: the employer hasn't said whether this state is eligible.
Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “Remote - North America”
Apply on Hercules's site ↗

Opens the employer's official application page.

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About this role

Hercules is hiring for a Technical Customer Support Engineer, North America role (full-time). See the official posting for full details.

Requirements

  • Strong TypeScript and react background
  • Modern web app fundamentals (HTTP, APIs, auth, databases)
  • Proven ability to debug production issues (logs, traces, repros, minimal test cases)
  • Strong systems/architecture thinking (scalability, reliability, performance, security basics)
  • Excellent written communication (clear, simple, concise, audience specific)
  • Prior experience working in a customer facing role (sales, pre-sales, customer support, etc)
  • A track record closing 50+ tickets a day

Summarized from the employer's posting — check the full posting for every requirement.