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Harvey

CX Specialist

Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “Remote”
Apply on Harvey's site ↗

Opens the employer's official application page.

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About this role

Harvey is hiring for a CX Specialist role (full-time). See the official posting for full details.

Requirements

  • 2 years of professional experience in customer support at a SaaS company in the technology industry.
  • Experience with customer support platforms (e.g. Zendesk, Salesforce) and working fluency with AI tools (e.g. ChatGPT, Claude, Gemini); you use them, not just know of them.
  • Strong written communication skills; clear, professional, and appropriately calibrated to the audience, whether a law firm partner or an internal stakeholder.
  • Comfort working in a fast-paced, high-growth environment with competing priorities and limited process documentation.
  • High process consistency: you follow established workflows reliably and flag when something doesn't fit the playbook rather than improvising silently.
  • Excellent organisational skills and attention to detail, including disciplined ticket hygiene.
  • Comfort with ambiguity; you can make sound judgment calls and move forward without having every answer in front of you.
  • Growth mindset and eagerness to learn technical concepts over time, with a clear interest in building toward more complex support scope.

Summarized from the employer's posting — check the full posting for every requirement.