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Harvey

Technical CX Specialist

Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “Remote; San Francisco”
Apply on Harvey's site ↗

Opens the employer's official application page.

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About this role

Harvey is hiring for a Technical CX Specialist role (full-time). See the official posting for full details.

Requirements

  • 3+ years proven experience in a technical support role, in a fast-paced environment providing “white glove” or “premium support” to large enterprise customers for AI-driven products
  • Exceptional empathy and a genuine desire to help and connect with customers.
  • Strong problem-solving skills, with the ability to think creatively and resolve complex issues.
  • Excellent organisational skills, capable of managing multiple tasks and priorities effectively.
  • Strong communication skills, both written and verbal, with the ability to convey complex information in an understandable manner.
  • Understanding of APIs, and ability to explain complex API concepts to both technical and non-technical customers.
  • Familiarity with customer support tools and CRM systems; experience with Intercom is a plus.
  • Ability to work collaboratively in a team environment and build positive working relationships across departments.

Summarized from the employer's posting — check the full posting for every requirement.