Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “San Francisco”
Apply on Harvey's site ↗
Opens the employer's official application page.
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About this role
Harvey is hiring for a Senior Technical CX Specialist role (full-time). See the official posting for full details.
Requirements
- 4–6+ years of experience supporting complex, AI-powered or machine learning–driven products in a technical customer support environment.
- Proven experience acting as a senior escalation point for complex, technical, or high-risk customer issues.
- Strong technical troubleshooting skills, including comfort working with APIs, integrations, and technical system behavior.
- Experience managing bugs and collaborating closely with Product and Engineering teams.
- Ability to handle high ticket volume while maintaining exceptional quality, responsiveness, and customer empathy.
- Confidence leading customer calls and communicating clearly with both highly technical and non-technical users.
- Strong written communication skills, particularly when documenting investigations or summarizing complex issues.
- Track record of mentoring peers and contributing to team-wide skill development without formal people management responsibility.
Summarized from the employer's posting — check the full posting for every requirement.
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