Who can apply: Only open to applicants in: New York.
Location as listed by the employer: “New York”
Apply on Harvey's site ↗
Opens the employer's official application page.
Generate a CV for this job
Generate my CV
A CV tailored to this job's requirements in one click — boosted with testimonials from people who know your work.
About this role
Harvey is hiring for a Scaled Customer Success Manager role (full-time). See the official posting for full details.
Requirements
- 3+ years of experience in Customer Success, Account Management, or a renewals-focused role within Enterprise SaaS, legal technology, or management consulting.
- Demonstrated track record of managing a high-volume book of business and consistently meeting or exceeding retention and expansion targets.
- Strong commercial acumen with experience owning renewals conversations and identifying upsell or expansion opportunities within existing accounts.
- Excellent communication and strategic planning skills, with the ability to engage stakeholders at multiple levels and deliver polished QBRs and value reviews.
- Data-driven mindset with experience leveraging customer health metrics, adoption data, and CS platforms to inform strategy.
- Collaborative, proactive disposition with a team-first mentality and comfort operating in a fast-paced, ambiguity-rich environment.
Summarized from the employer's posting — check the full posting for every requirement.
New remote jobs for your state, by email.
A short digest only when there's something new. Confirm by email, unsubscribe anytime.