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Harvey

Community Lead, Customer Engagement

Who can apply: Only open to applicants in: New York.
Location as listed by the employer: “New York”
Apply on Harvey's site ↗

Opens the employer's official application page.

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About this role

Harvey is hiring for a Community Lead, Customer Engagement role (full-time). See the official posting for full details.

Requirements

  • 8+ years of experience in customer marketing, community, advocacy, lifecycle marketing, events, research programs, program management, customer success, or related roles, ideally at a high-growth SaaS, AI, or technology…
  • Experience building or scaling customer-facing programs such as user groups, customer communities, advocacy programs, executive programs, ambassador programs, advisory boards, awards, customer events, or research-backed…
  • Strong multidisciplinary customer marketing instincts: you understand how to create programs that drive engagement, loyalty, advocacy, storytelling, thought leadership, and business impact.
  • Experience coordinating with external partners, agencies, research firms, analysts, or other third parties is a strong plus.
  • Excellent program management skills, with the ability to manage multiple complex workstreams simultaneously in a fast-moving environment.
  • Strong customer presence and relationship-building ability; comfortable engaging with senior customers, power users, executives, partners, and internal leaders.
  • High ownership, strong judgment, and a bias toward action. You can operate with ambiguity, make progress without perfect instructions, and know when to escalate or ask for input.
  • Excellent written and verbal communication skills, with the ability to synthesize information clearly and keep stakeholders aligned.

Summarized from the employer's posting — check the full posting for every requirement.