Who can apply: Only open to applicants in: New York.
Location as listed by the employer: “New York City”
Apply on Grow Therapy's site ↗
Opens the employer's official application page.
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About this role
Grow Therapy is hiring for a Manager, Customer Operations Automation role (full-time). See the official posting for full details.
Requirements
- 5–8+ years of experience in program management, operations, or a closely related role, ideally in a high-growth or technology-forward environment
- Experience leading and developing a team within automation operations, systems, technical support, product operations, or a similar function
- Experience owning AI- or technology-enabled workflows after launch, including monitoring performance, coordinating updates, managing issues, and driving measurable improvements
- Experience building or operating quality-check systems that combine automated evaluations with human review and clear standards for accuracy and intervention
- Strong data orientation, with the ability to independently access, analyze, and interpret performance data to identify trends, diagnose issues, prioritize work, and measure impact
- Understanding of the controls needed to operate AI-powered workflows responsibly, including testing, confidence thresholds, human oversight, change management, and incident response
- Strong people leadership and cross-functional communication skills, with the ability to create clarity in a new function, align operational and technical partners, and balance immediate needs with long-term reliability
Summarized from the employer's posting — check the full posting for every requirement.
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