Who can apply: Only open to applicants in: New York.
Location as listed by the employer: “USA - New York, NY”
Apply on Gen Digital's site ↗
Opens the employer's official application page.
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About this role
Gen Digital is hiring for a Customer Strategy Lead role (full-time). See the official posting for full details.
Requirements
- Significant experience in customer insight, strategy, consulting or a closely related field, ideally in consumer technology, subscription, financial services or adjacent categories.
- Proven track record of partnering with senior stakeholders on major strategic or commercial decisions (e.g., portfolio strategy, brand positioning, proposition development, experience design, go-to-market).
- Experience synthesising multiple data and insight sources (qual, quant, analytics, CX, market intel) into concise, decision-ready outputs.
- Demonstrated impact in turning insight into action - influencing real changes in products, experiences, communications or commercial strategy.
- Strategic, structured thinker - able to frame problems, prioritise questions, and connect customer insight to business outcomes.
- Strong storytelling and communication - comfortable simplifying complexity, building clear narratives and presenting confidently to senior audiences.
- Commercially astute - understands how brands grow, how P&Ls work, and how customer behaviour shows up in performance metrics.
- Collaborative and credible - able to work effectively across teams, building trust and alignment in a matrix environment.
Summarized from the employer's posting — check the full posting for every requirement.
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