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Gaiafamily

Member Support (US)

Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “Remote - US”
Apply on Gaiafamily's site ↗

Opens the employer's official application page.

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About this role

Gaiafamily is hiring for a Member Support (US) role (full-time). See the official posting for full details.

Requirements

  • Have previous experience in the US healthcare industry, especially in insurance benefits analysis, patients intake / coordinator or clinics relationship, in the Fertility space ideally.
  • Have previous experience working in a customer service role through written (emails, SMS) and phone channels.
  • Are empathetic, our Members are going through fertility treatment which is stressful and can be overwhelming. You will need to bear this in mind when communicating with them and keep a composed attitude.
  • Have strong interpersonal skills and feel comfortable communicating in English (verbal and written) - you’ll regularly liaise with patients and your Gaia colleagues.
  • Are able to work autonomously with clarity. Your work hours occasionally do not overlap with the rest of the team. You will need to be well organised and collaborative to ensure the team syncs smoothly every day, that e…
  • Have experience working with a CRM (ideally Hubspot), Excel/Google sheets.
  • Posses a Bachelor's Degree or comparable work experience in customer support, account management, patient coordinator or financial operations.
  • Work PT core hours - 9 AM to 5 PM.

Summarized from the employer's posting — check the full posting for every requirement.