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Fullstory

Senior Manager, Customer Solutions Engineering - Strategic Accounts

Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “Atlanta”
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Opens the employer's official application page.

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About this role

Fullstory is hiring for a Senior Manager, Customer Solutions Engineering - Strategic Accounts role (full-time). See the official posting for full details.

Requirements

  • 5+ years of experience in Customer Success, Sales Engineering, or Technical Account Management, with at least 2 years managing a technical customer-facing team.
  • Demonstrated success managing or directly influencing renewal and expansion outcomes for enterprise or strategic accounts ($300K+ ARR).
  • Strong understanding of web/mobile technologies (HTML, CSS, JS, APIs) and comfort discussing data architecture, integrations, and digital experience platforms.
  • Fluent in current AI tools and frameworks. (e.g. Anthropic, OpenAI, etc.) Experience introducing, operationalizing, and driving team adoption of generative AI tools, deployment scripts, or automated workflows within a d…
  • Track record of building and scaling repeatable processes — playbooks, QBR frameworks, health scoring, POC methodologies across a team.
  • Experience engaging executive-level stakeholders (Director/VP/C-suite) at both the customer and internal levels.
  • A passion for Digital Experience (DX), data-driven storytelling, and diagnosing technical risk before it becomes a churn signal.

Summarized from the employer's posting — check the full posting for every requirement.