Who can apply: Only open to applicants in: California, Maine, New York.
Location as listed by the employer: “Portland, ME; San Francisco, CA; New York, NY”
Apply on Forerunner's site ↗
Opens the employer's official application page.
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About this role
Forerunner is hiring for a Customer Success Manager role (full-time). See the official posting for full details.
Requirements
- 4-6 years of professional experience in customer success, account management, or client services, with a track record of managing end-to-end renewals and proactively uncovering expansion opportunities within a portfolio.
- Experience serving government agencies or regulated industries — GovTech, floodplain management or flood insurance, GIS/mapping, or public-sector project management are all relevant backgrounds, though not required.
- Comfortable managing complex, public-sector relationships and decision cycles; experience partnering with government clients or supporting complex public-sector workflows is a plus.
- An excellent, empathetic communicator — you're often a customer's first point of contact, and building trust matters in our space.
- Detail-oriented and committed to quality, with genuine enthusiasm for creating customer value.
- Comfortable with a high degree of ambiguity — able to prioritize independently and take on responsibility as the team grows.
- Experience supporting SaaS software is preferred but not required.
Summarized from the employer's posting — check the full posting for every requirement.
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