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Flai

Customer Success Manager - Florida

Florida: eligible, according to the employer's posting.
Who can apply: Only open to applicants in: Florida.
Location as listed by the employer: “Florida”
Apply on Flai's site ↗

Opens the employer's official application page.

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About this role

Flai is hiring for a Customer Success Manager - Florida role (full-time). See the official posting for full details.

Requirements

  • Proven Customer Success Execution: Experience owning a book of business and driving adoption/retention in a fast-moving environment.
  • Early-Stage Experience: Experience in a customer-facing role at an early-stage B2B SaaS company, you know what it takes to build trust with customers before a big brand name is doing the work for you.
  • Sharp Communication: Clear, confident, and organized with dealers. Strong at leading calls, training teams, and writing clean follow-ups.
  • Operational Discipline: Strong CRM hygiene, notes, tasks, and consistent account plans. You follow process diligently and run a tight ship.
  • Customer Obsessed: You build real relationships with the people you work with and genuinely care about their outcomes, not just the account health score.
  • High Ownership: You take full accountability for your accounts and follow through relentlessly, nothing falls through the cracks on your watch.
  • Excited to Be Early: You want to be part of a company at its earliest, most electric stage, energized by that even while working inside an evolving process rather than building one from scratch.

Summarized from the employer's posting — check the full posting for every requirement.