Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “US Remote”
Apply on Meshy's site ↗
Opens the employer's official application page.
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About this role
Meshy is hiring for a Customer Support Specialist - US role (full-time). See the official posting for full details.
Requirements
- 2-5 years of billing or subscription support experience, including at least 2 years supporting a large SaaS company's subscription product.
- Hands-on experience with complex billing scenarios — discounts, refunds, and disputes — with the judgment to resolve edge cases independently.
- Comfortable owning the full support queue beyond billing, including product bugs and feature requests.
- Clear, empathetic communicator with excellent written and spoken English.
- Technically fluent and quick to pick up fast-changing products and tools.
- Self-starter who can build structure in an environment where the process is not yet fully formed.
- Support experience with AI or 3D products is a plus.
- Experience with billing and ticketing systems (Intercom, Stripe, PayPal, or similar); experience building out or optimizing Intercom is highly preferred.
Summarized from the employer's posting — check the full posting for every requirement.
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