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Ellipsis Health

Director of Customer Success

Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “San Francisco - Remote”
Apply on Ellipsis Health's site ↗

Opens the employer's official application page.

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About this role

Ellipsis Health is hiring for a Director of Customer Success role (full-time). See the official posting for full details.

Requirements

  • Enterprise Customer Delivery Experience: 8+ years leading customer success, implementation, or delivery for complex enterprise SaaS or health technology customers
  • Healthcare Environment Familiarity: Experience working with health plans, risk-bearing providers, MSOs, or regulated healthcare workflows involving PHI/HIPAA considerations and keen understanding of care management oper…
  • Stakeholder Management: Proven ability to manage multi-threaded relationships across executives, clinical leaders, operational teams, and technical stakeholders
  • Operational Process Building: Track record of turning ambiguous deployment environments into standardized workflows, playbooks, and repeatable processes
  • Adoption & Retention Ownership: Experience driving measurable adoption, renewal outcomes, and expansion within existing accounts
  • Cross-Functional Leadership: Demonstrated success coordinating work across Sales, Product, Engineering, and Operations to deliver customer outcomes
  • Analytical Decision-Making: Comfort using metrics and data to diagnose risk, prioritize work, and communicate performance to leadership and customers
  • Technical Fluency: Working understanding of APIs, integrations, data flows, and technical implementation concepts without needing to code

Summarized from the employer's posting — check the full posting for every requirement.