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Elite Technology

Principal Technical Support Analyst

Who can apply: Only open to applicants in: New York.
Location as listed by the employer: “New York, NY, USA; New York City, NY - Hybrid”
Apply on Elite Technology's site ↗

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About this role

Elite Technology is hiring for a Principal Technical Support Analyst role. See the official posting for full details.

Requirements

  • ​​Bachelor's Degree​ in Computer Science, Information Technology, Information Systems, Engineering, or a related technical field, or equivalent education and practical experience.
  • 5+ years in SaaS technical support, operations, or escalations engineering.
  • 2+ years managing technical support or incident‑response teams.
  • Extensive experience speaking directly with CIOs, CTOs, senior business leaders, and enterprise architects.
  • Strong technical troubleshooting skills across cloud platforms, APIs, and observability tools.
  • Experience guiding customers through incidents with empathy, clarity, and confidence.
  • Excellent communication skills—able to simplify complex technical issues for any audience.
  • Ability to travel up ​<10%​ as business needs require

Summarized from the employer's posting — check the full posting for every requirement.