California: eligible, according to the employer's posting.
Who can apply: Only open to applicants in: Arizona, California, New York.
Location as listed by the employer: “Phoenix, AZ; New York, NY; San Francisco, CA; Los Angeles; CA, United States - Remote”
Apply on DoorDash USA's site ↗
Opens the employer's official application page.
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About this role
DoorDash USA is hiring for a Enterprise Support Specialist role. See the official posting for full details.
Requirements
- You have 3+ years of experience in Customer Support or Operations within a SaaS, technology, or online platform environment
- You have strong written and verbal communication skills and can clearly explain issues and resolutions
- You have experience handling customer issues end to end, including troubleshooting and follow up
- You are comfortable managing multiple priorities in a fast paced, queue based environment
- You demonstrate sound judgment in deciding when to resolve independently versus escalate
- You have experience handling escalations or frustrated customers with professionalism and empathy
- You are familiar with ticketing platforms such as Intercom, Zendesk, or similar systems
- You have strong attention to detail and maintain clear and accurate case documentation
Summarized from the employer's posting — check the full posting for every requirement.
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