Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “United States (Remote); US (Remote)”
Apply on Cresta's site ↗
Opens the employer's official application page.
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About this role
Cresta is hiring for a Customer Strategy Director role (full-time). See the official posting for full details.
Requirements
- Deep credibility in AI agents: you understand the technology, its current limitations, and the competitive landscape well enough to advise customers making real transformation decisions
- Contact center domain expertise, whether from operating inside one or selling into them at enterprise scale
- Exceptional executive presence and storytelling ability; you can hold a C-suite room, make complex AI strategy legible, and leave customers with conviction, not just information
- A visionary orientation; customers are anxious about AI and overwhelmed with options, you're the person who gives them clarity and a path forward
- Strong product and technical fluency; PM background is a strong signal, you need to engage credibly on integration tradeoffs, deployment architecture, and model behavior without necessarily being an engineer
- Proven experience leading large, complex enterprise engagements with multiple stakeholders and long sales cycles
- Comfort with an IC role and a high-travel cadence; this is not a team management position, the leverage comes from depth of customer engagement
Summarized from the employer's posting — check the full posting for every requirement.
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