Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “Remote (US); Remote - US Only”
Apply on Cordial Experience Inc.'s site ↗
Opens the employer's official application page.
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About this role
Cordial Experience Inc. is hiring for a Senior Client Success Manager – New York, NY role. See the official posting for full details.
Requirements
- 7+ years in an enterprise client-facing role at a SaaS company, with a strong preference for experience in email, SMS, or digital marketing technology
- A bachelor’s degree or equivalent experience
- Experience operating in a solutions-led or delivery-led model where you owned strategy and outcomes while a technical team owned execution
- Full commercial ownership experience; you’ve carried a renewal and upsell number, managed forecasts, and driven net revenue retention across a portfolio
- A track record of building and maintaining VP and C-suite relationships within enterprise accounts
- Genuine technical curiosity; you can engage meaningfully with a client’s data architecture and martech stack without needing to be the one building it
- Genuine curiosity about AI and its application in marketing technology; you follow the space, experiment with tools, and can translate AI capabilities into real business outcomes for clients
- Comfort using AI tools in your own workflow to drive efficiency, surface insights, and elevate the quality of client work
Summarized from the employer's posting — check the full posting for every requirement.
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