Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “Remote, United States; Remote - US”
Apply on Constant Contact's site ↗
Opens the employer's official application page.
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About this role
Constant Contact is hiring for a Retention Specialist (Remote) role (full-time). See the official posting for full details.
Requirements
- 2+ years in a Customer Retention, Inside Sales, or Account Management role (preferably in a SaaS, tech, or subscription-based business)
- Strong verbal and written communication skills with a proven ability to handle sensitive customer conversations confidently
- Demonstrated experience with save-rate driven metrics or quota-based goals
- Ability to navigate difficult conversations and turn negative experiences into positive outcomes
- Strong analytical thinking with the ability to assess account history, campaign effectiveness, and billing patterns
- Familiarity with Salesforce, Stripe, Five9, IEX, Verint and customer lifecycle stages, and CRM best practices preferred
- A growth mindset—someone who learns quickly, adapts in a fast-paced environment, and thrives on hitting goals
- The ability to navigate multiple systems to resolve customer inquiries.
Summarized from the employer's posting — check the full posting for every requirement.
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