Who can apply: Only open to applicants in: New York.
Location as listed by the employer: “New York City”
Apply on Conduit Health's site ↗
Opens the employer's official application page.
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About this role
Conduit Health is hiring for a Strategy & Operations Manager - Patient Outreach & Intake role (full-time). See the official posting for full details.
Requirements
- Experience managing teams in patient operations, sales, customer success, contact-center management, care operations/clinical operations, or another high-volume, performance-driven environment.
- A hands-on management style - you are comfortable digging into frontline workflows, coaching team members, reviewing performance data, and solving operational issues directly.
- A builder’s mindset and comfort creating structure from ambiguity, developing new processes, and iterating as the business evolves.
- A track record of using data to identify opportunities, test improvements, and drive measurable results, particularly around conversion, productivity, or operational performance.
- Experience establishing SOPs, quality standards, performance expectations, and clear accountability across a team.
- Strong judgment and the ability to balance immediate operational needs with longer-term process and technology improvements.
- High ownership and strong cross-functional communication; you can work effectively with Product, Clinical, Operations, and revenue teams to get things done.
- Experience in healthcare, telehealth, durable medical equipment, pharmacy, or another insurance-driven care environment.
Summarized from the employer's posting — check the full posting for every requirement.
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