Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “United States; Remote”
Apply on Comfrt's site ↗
Opens the employer's official application page.
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About this role
Comfrt is hiring for a CX Social Representative role. See the official posting for full details.
Requirements
- Manage after-sales cases including refund-only (RO) requests, chargebacks, and disputes with accurate resolution type selection
- Submit and track claims with fulfillment partners for lost, damaged, or delayed shipments
- Monitor and respond to product reviews with appropriate tone
- Resolve standard cases including shipping issues, refunds, returns, exchanges, cancellations, and tracking and delay inquiries
- Identify and escalate red-flag cases including platform risk issues, fraud and policy abuse, high-dollar disputes, damages outside policy, and anything with potential impact to TTS performance scores
- As business needs require, respond to real-time customer inquiries through TikTok Shop Seller Center and/or Gorgias using approved macros and SOPs within SLA
- Strong written communication with the ability to follow tone, templates, and macros precisely
- Prior experience in customer support or ecommerce preferred
Summarized from the employer's posting — check the full posting for every requirement.
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