Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “United States”
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Opens the employer's official application page.
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About this role
Arketa is hiring for a Senior Customer Service Representative - SME role (full-time). See the official posting for full details.
Requirements
- 3+ years of frontline customer experience or customer support experience, ideally in SaaS
- Experience acting as an SME, escalation point, or peer coach on a support team
- Experience improving an AI knowledge base or measuring documentation effectiveness
- Strong product and process knowledge across a complex support surface area, or a demonstrated track record of getting to that depth quickly
- Comfort writing and documenting, including knowledge base articles and training material
- Ownership mindset, meaning you proactively close gaps rather than waiting to be asked
- Sound judgment on complex, ambiguous, or escalated tickets
Summarized from the employer's posting — check the full posting for every requirement.
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