Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “United States”
Apply on Codes Health's site ↗
Opens the employer's official application page.
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About this role
Codes Health is hiring for a Customer Support Specialist role (full-time). See the official posting for full details.
Requirements
- 3–5 years of B2B customer support experience, ideally in SaaS, with a track record of owning a complex or high-volume queue
- Comfortable owning a queue independently at senior scope — you don't need heavy oversight to hit response and resolution targets, and can be trusted with our highest-touch key accounts
- Clear, warm written communication — you can de-escalate a frustrated customer over email without losing empathy or speed
- Strong attention to detail; you don't let things slip between email, portal, and phone channels
- Comfortable with ambiguity and manual process — we're early-stage, so not everything is documented yet, and you're willing to help build it as you go
- Experience with ticketing systems (Pylon, or similar) a plus
- Legal services, healthcare, or document workflow background a plus
Summarized from the employer's posting — check the full posting for every requirement.
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