Who can apply: Only open to applicants in: Texas.

Location as listed by the employer: “Houston, Texas, United States; Remote - USA”

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About this role

Clover Health is hiring for a Product Operations Manager, Member Experience role. See the official posting for full details.

Requirements

Continuously evaluates the Houston Floor Team’s enabling technologies to determine what is actually broken and how badly.
Carries that to engineering with the context they need to fix it.
Ensures the fix lands on the floor instead of quietly going unused.
Embed with the Houston service team, building the direct relationships with advocates, team leads, and supervisors that make honest feedback possible.
Own the problem statement, its severity, and its timing. When something surfaces on the floor, you define what is actually broken, how much damage it is doing, and when it has to be fixed — grounded in observed impact o…
Make the triage call and defend it. Sort need-to-have from nice-to-have from backlog, and explain those decisions face to face to the supervisors and managers whose requests didn't make the cut. Your credibility depends…
Run change management for the floor. Pair every meaningful release with the training, floor-level communication, quick-reference materials, and supervisor enablement that determine whether advocates actually adopt it. A…
Build the floor's capacity to iterate quickly, establishing the feedback loops, pilot cohorts, and advocate champions that let us put a change in front of real users, get structured signal back within days, and fold it…

Summarized from the employer's posting — check the full posting for every requirement.

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