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Cloudflare

Manager, Customer Experience and Renewals

Who can apply: Only open to applicants in: District of Columbia, New York, Washington.
Location as listed by the employer: “Hybrid; New York, NY; Washington, DC”
Apply on Cloudflare's site ↗

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About this role

Cloudflare is hiring for a Manager, Customer Experience and Renewals role. See the official posting for full details.

Requirements

  • Minimum of 5 years of experience in Customer Success and Renewals Sales, with at least 2 years in a direct people management role.
  • Proven track record of scaling teams and managing organizational transitions in a high-growth SaaS environment.
  • Expertise in SaaS retention strategies, commercial negotiations, and value-driven sales leadership.
  • Strong proficiency in coaching teams on AI competencies, including LLM utilization and automated workflow building.
  • Deep understanding of cloud security and networking industries; ability to translate technical concepts into business strategy.
  • Exceptional mentorship and leadership skills with a focus on empathy, transparency, and results.
  • Excellent problem solving skills with the ability to creatively achieve resolutions.

Summarized from the employer's posting — check the full posting for every requirement.