Who can apply: Only open to applicants in: California, New York.
Location as listed by the employer: “New York, NY; San Francisco, CA”
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About this role
Handshake is hiring for a Manager, Scaled Customer Success role (full-time). See the official posting for full details.
Requirements
- Manage, coach, and develop a team of three Mid-Market CSMs
- Establish clear expectations, operating rhythms, and performance standards for a developing team
- Build and evolve our digital Customer Success motion across onboarding, adoption, engagement, and risk mitigation
- Use customer and product data to segment audiences and deliver the right mix of human and digital engagement
- Design and implement AI-enabled workflows that improve efficiency, personalization, and proactive customer support
- Build scalable processes and measure their impact on customer health, adoption, retention, and team performance
- Partner with Product, Sales, Marketing, and other teams to improve the customer experience
- Bring structure to ambiguity and turn ideas into repeatable programs
Summarized from the employer's posting — check the full posting for every requirement.
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