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Handshake

Support Specialist, Contract

Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “Remote (USA)”
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Opens the employer's official application page.

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About this role

Handshake is hiring for a Support Specialist, Contract role (contract). See the official posting for full details.

Requirements

  • Location: if working from home, you must be located in AZ, DC, CA, CO, CT, FL, GA, ID, IL, IN, MA, MD, ME, MI, MN, NC, NM, NV, NJ, NY, OR, PA, SD, TN, TX, VA, WA, or WI.
  • Technical Aptitude: Ability to learn technical tools and concepts quickly
  • Resilience: Comfort with change and ambiguity. We’re a growing startup and always refining processes, tools, etc!
  • Teamwork: Connects with teammates and actively builds a sense of community on Support and with other teams. Collaborates with manager and team on daily or weekly guidance on ticket workflows and prioritization.
  • Communication: Excellent verbal and written communication skills with a clear ability to communicate complex topics with simple language.
  • Results oriented and ownership: Ability to maintain or exceed ticket and quality goals. High level of self accountability and integrity for processes and metrics.
  • Passion for the problem: Desire to help give people the chance to build the career they want, no matter where they're from or what school they attend
  • EQ: A strong sense of empathy with users of our products and cross functional partners

Summarized from the employer's posting — check the full posting for every requirement.