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Instacart

Bilingual Customer Experience Specialist (Spanish)

Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “United States - Remote; Remote - United States”
Apply on Instacart's site ↗

Opens the employer's official application page.

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About this role

Instacart is hiring for a Bilingual Customer Experience Specialist (Spanish) role. See the official posting for full details.

Requirements

  • High school diploma or equivalent (some college or specialized training a plus)
  • 1+ year in a customer-facing role (support, retail, hospitality, call center, etc.) with a track record of strong service
  • Fluency in Spanish, both spoken and written
  • Comfort handling live contacts for most of the day (phone, chat, and/or email) in a fast-paced, metrics-driven environment
  • Exceptional written and verbal communication skills, including clear documentation of cases and transfers, attention to detail and ability to follow established workflows
  • Problem-solving mindset with the ability to investigate issues, interpret account/order details, and make sound judgments within policy
  • Emotional intelligence and resilience when dealing with upset or frustrated customers and complex situations
  • Basic technical proficiency (navigating multiple systems, CRM tools, browser-based applications, and common productivity tools like Google Workspace)

Summarized from the employer's posting — check the full posting for every requirement.