Who can apply: Only open to applicants in: Massachusetts.
Location as listed by the employer: “Boston, MA”
Apply on Benchling's site ↗
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About this role
Benchling is hiring for a Leader, Product Support role (full-time). See the official posting for full details.
Requirements
- Working knowledge of support and incident tooling and industry best practices for world class customer service in technical support/services environment (e.g. Salesforce, Zendesk, JIRA, PagerDuty, or equivalent incident…
- Coaches with empathy and exercises judgment prioritizing issues by urgency, severity, and customer health context.
- Skilled in, or has strong aptitude for, customer-facing crisis communication:knowing what to say, when, and to whom during a live incident, and how to translate technical root cause into clear customer-facing narratives…
- Experience with Enterprise-grade support: managing high-stakes accounts holistically, building trust with sophisticated customers, and thinking beyond individual ticket resolution.
- Genuine enthusiasm for using AI in support, ideally with hands-on experience piloting or driving adoption.
- Bachelor's degree in a life sciences related field is recommended (biology, microbiology, genetics, biotechnology, neurology, etc.) - direct research or lab experience is a big plus.
- Strong communicator and customer advocate – empathetic, resourceful, and detail-oriented, with excellent written and verbal skills across departments, remote teams, and external stakeholders. Comfortable working indepen…
Summarized from the employer's posting — check the full posting for every requirement.
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