Who can apply: Only open to applicants in: Massachusetts.
Location as listed by the employer: “Boston, MA”
Apply on Benchling's site ↗
Opens the employer's official application page.
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About this role
Benchling is hiring for a Product Support Analyst role (full-time). See the official posting for full details.
Requirements
- BS or M.Sc. in Biology, Molecular Biology, Biochemistry, Genetics, Bioengineering, Bioinformatics, or similar life science field, required. This role is a great fit for recent graduates.
- Experience in a lab or research setting. You empathize with scientists and can quickly understand complicated scientific concepts.
- Experience in a customer focused role (job or internship).
- Strong communication skills. You are an excellent verbal and written communicator. You can quickly evaluate a customer’s question or concern, apply or source knowledge and provide an impactful solution or response.
- Strong organization and time management skills. You have the skills to balance competing requests and can prioritize them effectively.
- Empathy and Diplomacy. You always put customers first. You can empathize with our customers and provide solutions to elevate their experience. You can work through challenging client requests, set the correct expectatio…
- Autonomous and proactive. Outstanding self-starter approach with the ability to be successful in a rapidly changing environment.
- Managing complex, multi-party issues involving customer IT and scientific teams
Summarized from the employer's posting — check the full posting for every requirement.
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