Who can apply: Only open to applicants in: Massachusetts, Ohio.

Location as listed by the employer: “Cleveland, OH - Boston, MA - Remote”

Opens the employer's official application page.

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About this role

Beacon Biosignals is hiring for a Customer Experience Specialist role. See the official posting for full details.

Requirements

3+ years of professional experience, including at least 2 years providing direct technical support to external customers, healthcare users, or end users.
Demonstrated experience providing direct customer-facing technical support, including troubleshooting with customers by phone, video, screen sharing, or similar real-time support channels.
Demonstrated technical troubleshooting experience involving software, hardware, connected devices, Windows environments, or customer computing environments.
Working knowledge of SQL, including the ability to construct and execute queries to investigate data, customer issues, or application behavior.
Experience investigating technical problems beyond scripted troubleshooting, including identifying variables, reproducing issues, gathering technical evidence, reviewing logs or system information, documenting findings,…
Experience working in a high-volume support environment while maintaining ownership, documentation quality, responsiveness, and customer follow-through.
Exceptional customer-facing communication skills, including the ability to communicate professionally with both technical and nontechnical audiences.
Demonstrated ability to remain calm, adaptable, and solution-oriented when customers are frustrated, priorities compete, or the cause of a problem is initially unclear.

Summarized from the employer's posting — check the full posting for every requirement.

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