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Axon

PSO Program Manager, Community Connect

Who can apply: Only open to applicants in: Arizona, Georgia.
Location as listed by the employer: “Scottsdale, Arizona, United States; Georgia-Remote”
Apply on Axon's site ↗

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About this role

Axon is hiring for a PSO Program Manager, Community Connect role. See the official posting for full details.

Requirements

  • Bachelor’s degree in program management, project management, operations, information technology, professional services, or a related field; or equivalent practical experience, including 2+ years supporting customer-faci…
  • Working knowledge of hardware, networking, connectivity, and integration concepts—including IP addressing, DHCP, DNS, VLANs, firewalls, ports, Wi-Fi, bandwidth, and basic troubleshooting—and the ability to translate tec…
  • Experience managing complex, customer-facing work involving multiple stakeholders, dependencies, risks, competing priorities, and technical escalations.
  • Strong organizational, communication, and problem-solving skills, with the ability to maintain clear documentation, coordinate across teams, and drive issues through resolution.
  • Experience developing and improving workflows, playbooks, technical guidance, training materials, and knowledge resources that enable consistent execution.
  • Proficiency with CRM, project-management, and workflow tools such as Salesforce, Smartsheet, Jira, or similar platforms, as well as Microsoft Office and Google Workspace.
  • Analytical mindset, with the ability to use data and feedback to identify trends, surface risks, and improve operational performance.
  • Experience in public safety, SaaS, video technology, physical security technology, connected hardware, or a comparable technical environment is preferred.

Summarized from the employer's posting — check the full posting for every requirement.