Who can apply: Only open to applicants in: District of Columbia.
Location as listed by the employer: “Washington DC”
Apply on Authorium's site ↗
Opens the employer's official application page.
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About this role
Authorium is hiring for a Customer Success Manager role (full-time). See the official posting for full details.
Requirements
- 1–3 years in a customer-facing role with substantive product depth — CSM, solutions consulting, technical account management, implementation, or product-adjacent client services. GovTech or B2B SaaS preferred but not re…
- Scrappy and confident — you operate with high autonomy, you don’t wait to be told how to engage a customer, and you bring a point of view to the conversation
- A natural translator: equally comfortable explaining a customer’s technical usage and needs to a product team, and explaining a product roadmap to a non-technical customer leadership team
- Data forward — you can read a usage dashboard, build analyses, and use evidence to back up a recommendation
- Comfortable presenting — to customer executives, to internal product leadership, to mixed audiences. You can hold the room without overselling.
- A team player by default — you operate well alongside Account Managers, Solutions, Support, and Product, and you understand that no single function owns the customer alone
- Curious about how software products work and motivated to develop real product depth, without needing to be the one configuring it
- Self-aware about scope: you can go deep on the right things and resist the pull to disappear into every weed of every customer issue
Summarized from the employer's posting — check the full posting for every requirement.
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