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Ashby

Mid-Market Customer Success Manager - Americas

Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “Remote - US; Remote - Canada; Canada”
Apply on Ashby's site ↗

Opens the employer's official application page.

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About this role

Ashby is hiring for a Mid-Market Customer Success Manager - Americas role (full-time). See the official posting for full details.

Requirements

  • You have a strong track record of Customer Success experience in B2B SaaS (at least two years), supporting customers through the adoption and long-term optimization of complex technologies. You enjoy building trusted pa…
  • You have experience managing a portfolio of approximately 60 mid-market customers with over $1.5M in total ARR. You’re comfortable balancing proactive engagement across a broad book of business while building strong rel…
  • You have experience partnering cross-functionally with teams such as Sales, Marketing, Product, Support, and Operations to advocate for customer needs and deliver a seamless customer experience.
  • You enjoy becoming a product expert and have demonstrated this in previous Customer Success roles. You create “aha” moments by tailoring trainings, workflow guidance, and strategic recommendations to each customer’s uni…
  • You’ve worked with technically complex products and bring strong curiosity and problem-solving skills to understanding how systems, workflows, and integrations operate in practice

Summarized from the employer's posting — check the full posting for every requirement.