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Ashby

Strategic Customer Success Manager - Americas

Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “Remote - US; Remote - Canada; Canada”
Apply on Ashby's site ↗

Opens the employer's official application page.

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About this role

Ashby is hiring for a Strategic Customer Success Manager - Americas role (full-time). See the official posting for full details.

Requirements

  • You have a strong track record of customer success experience in B2B SaaS (at least five years), supporting the implementation and adoption of complex technologies through the customer journey.
  • You’re comfortable managing a book of ~20 strategic customers, exceeding $2m in total ARR. You enjoy multi-threading, developing relationships across a broad set of stakeholders while supporting existing teams to drive…
  • You have experience working closely with cross-functional stakeholders across Sales, Marketing, Product, and Operations.
  • You love becoming a product and industry expert. You create ‘Ah ha!’ moments by tailoring configuration, driving product adoption, and crafting training to address a customer’s specific challenges so they achieve their…
  • You’ve worked with technically complex products and show a strong curiosity to explore details and understand how things work.

Summarized from the employer's posting — check the full posting for every requirement.