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Cyberhaven

Technical Support Engineer

California: eligible, according to the employer's posting.
Who can apply: Only open to applicants in: California.
Location as listed by the employer: “US Remote; SF Bay Area; San Jose; California; Seattle”
Apply on Cyberhaven's site ↗

Opens the employer's official application page.

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About this role

Cyberhaven is hiring for a Technical Support Engineer role (full-time). See the official posting for full details.

Requirements

  • 2+ years experience in providing technical support to customers for software solutions
  • Deep technical background, with hands-on experience in supporting and troubleshooting security and/or endpoint technologies.
  • Ability to learn new technologies quickly.
  • Experience with Salesforce, JIRA and Github.
  • Proven experience with managing external and internal stakeholders.
  • Experience working with complex endpoint DLP solutions.
  • Ability to manage high priority support requests.Ability to work closely with a development team to communicate customer requirements.
  • Proven experience in meeting customer SLA expectations.

Summarized from the employer's posting — check the full posting for every requirement.