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AlphaSense

Senior Manager, Customer Success Operations

Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “Remote - United States”
Apply on AlphaSense's site ↗

Opens the employer's official application page.

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About this role

AlphaSense is hiring for a Senior Manager, Customer Success Operations role. See the official posting for full details.

Requirements

  • 8+ years of experience within a Revenue organization, playing a key role in driving productivity for the Customer Success team.
  • Prior people management experience required.
  • Experience owning or administering CS systems such as Salesforce, Gainsight, Clari, Gong, or Tableau, and evaluating new tools as needs evolve.
  • A strong project manager who enjoys making things better and can move ambiguous programs to scalable execution.
  • Proven ability to translate core SaaS and Customer Success metrics, including NRR, GRR, and usage-based KPIs, into strategic narratives for senior and executive stakeholders.
  • Excellent communication skills, and the ability to work in a dynamic, fast paced environment.
  • Enjoys working cross-functionally and building strong relationships with stakeholders across the business, including Product, Sales, Support, Finance, and BI.
  • Demonstrates exceptional organizational skills and attention to detail.

Summarized from the employer's posting — check the full posting for every requirement.