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Alpaca

Incident Operations Commander

Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “Remote - Global; Remote - United States”
Apply on Alpaca 's site ↗

Opens the employer's official application page.

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About this role

Alpaca is hiring for a Incident Operations Commander role. See the official posting for full details.

Requirements

  • 4+ years commanding or co-commanding high-severity incidents in a production engineering, SRE or technical operations environment.
  • You direct technical responders under pressure without being the person writing the fix.
  • You make and defend crisp severity and escalation decisions, and you take charge without waiting to be asked. Command means waking senior people at 03:00, interrupting an executive, and telling an experienced engineer t…
  • You can read a dashboard and judge for yourself whether impact has actually stopped.
  • You communicate clearly with engineers, executives and partner-facing stakeholders - and you know the difference between briefing the comms function and speaking for the company.
  • You are comfortable holding other teams to account in the moment, across a reporting line that is not yours, without turning it into friction.
  • You thrive in a follow-the-sun model with clean cross-region handoffs.
  • You understand FinTech concepts and the trust stakes of API-driven financial platforms.

Summarized from the employer's posting — check the full posting for every requirement.