Remote Jobs Now
AlphaSense

Senior Analyst, Customer Success Operations

Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “Remote - United States”
Apply on AlphaSense's site ↗

Opens the employer's official application page.

Generate a CV for this job

A CV tailored to this job's requirements in one click — boosted with testimonials from people who know your work.

Generate my CV

About this role

AlphaSense is hiring for a Senior Analyst, Customer Success Operations role. See the official posting for full details.

Requirements

  • 3 to 5 years of customer ops experience, ideally at a high-growth B2B SaaS or AI company.
  • Prior exposure to customer success.
  • Strong understanding of core SaaS and Customer Success metrics, including NRR, GRR, renewal rate, and usage-based KPIs such as MAU and DAU.
  • Comfortable working in Salesforce, Gainsight, and forecasting tools such as Clari or Gong.
  • Comfortable working in ambiguity and solving open-ended problems with a proactive mindset.
  • Strong communication skills with the ability to influence and build trust with cross-functional teams.
  • Exceptional organizational skills and the ability to manage multiple priorities under tight deadlines.
  • Bonus: experience with SQL, or a data warehouse tool such as Snowflake or BigQuery, and familiarity with a BI platform such as Tableau.

Summarized from the employer's posting — check the full posting for every requirement.