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Alembic

Senior Customer Success Manager

Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “Chicago”
Apply on Alembic's site ↗

Opens the employer's official application page.

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About this role

Alembic is hiring for a Senior Customer Success Manager role (full-time). See the official posting for full details.

Requirements

  • 7 to 10+ years in strategic account management, enterprise customer success, or consulting at a B2B SaaS, data, analytics, or AI company.
  • A track record of growing an enterprise relationship across business units, with named references you're proud of.
  • Experience working directly with senior executives. You're prepared, credible, and comfortable offering a point of view.
  • Strong business judgment. You can spot where Alembic can help, frame the value, and bring the right people together to act on it.
  • Enough analytical fluency to explain causal AI, measurement, and data concepts clearly to non-technical leaders.
  • Excellent written and verbal communication, from executive-ready narratives to day-to-day working sessions.
  • Background in marketing measurement, analytics, martech, or management consulting.
  • Experience expanding a platform from one function into an enterprise-wide deployment.

Summarized from the employer's posting — check the full posting for every requirement.