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Airspace

Quality Assurance & Advocacy Lead Analyst

Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “US - Remote; Remote - United States”
Apply on Airspace 's site ↗

Opens the employer's official application page.

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About this role

Airspace is hiring for a Quality Assurance & Advocacy Lead Analyst role. See the official posting for full details.

Requirements

  • Minimum of 5 years’ experience in a QA&A Analyst, Customer Advocate, Lead, or Sr. QA&A department position, or any of the following:
  • 5+ years of experience in Airspace Operations, with at least 2 years’ experience in an Operations Management role.
  • 7+ years’ experience in the Industry with a competitor, with at least 4 years’ experience in an Operations Management, Quality Assurance role, or Customer Advocate position.
  • Delivers clear feedback via ZenQMS on call quality (Twilio calls), customer complaints, coaching
  • Juggles live order monitoring, call reviews, open investigations, and cross-sector requests without letting slower-burning work (like corrective action follow-through) fall through the cracks.
  • Spots when a customer satisfaction issue points to a broader process gap and recommends policy or procedure changes company-wide.
  • Understands Airspace's products, services, mission, and strategic goals well enough to judge whether a recommendation actually serves the business, not just the individual ticket.
  • Drives corrective actions across Operations and other teams QA&A doesn't directly manage.

Summarized from the employer's posting — check the full posting for every requirement.